ibis made my stay in hangzhou even better than before. they had comfortable beds, a great shower, and convenient access to the west lake area. the staff was friendly and tried their best, despite limited english. i loved the nearby supermarket, convenience store, and restaurants. overall, a comfy and convenient hotel.

Construction noise was disruptive.

marvellous and favourable location, a subway station was walk from the hotel. i found schanke beer bar offering shots and different drinks 1 mi of the venue.

Units with nice view...

The location of the hotel was great, with lots of cafes, fast food restaurants, and a nice supermarket right across the street. It was also a convenient 10-minute walk from the subway, making it easy to explore the city. the rooms were clean and spacious, providing a comfortable stay. the staff were friendly and helpful, providing attentive service throughout our stay.

The noise level in the hotel. There were ongoing renovations during our stay, which resulted in loud drilling sounds starting as early as 7am.

The room is cheap and tidy with comfortable bed. The hotel has a marvellous location, so close to the West Lake nor from the subway. It's near Taxi's outside the property and bars and restaurants and Hangzhou.

comfortable room, friendly staff, convenient location and amenities, exceeded expectations

taxi pick-up location confusing

The staff at Ibis was incredibly helpful and attentive throughout my stay. They quickly addressed my concerns about noise from renovations and relocated me to a more peaceful room. I had a positive experience at this hotel.

Clean rooms, great amenities, good location, helpful staff, free laundry service, comfortable beds and shower.

Can't fault anything about it.

We had a fantastic stay in this hotel! Best aspects were the convenient location in the city center, close to the beautiful West Lake area. Transportation was easy with taxis outside the hotel and a nearby metro and bus station. The hotel facilities were very clean and modern, and the breakfast had a good selection of Chinese and Western food. Most importantly, the staff were extremely helpful and friendly, even providing us with a breakfast voucher and fresh fruit in our room.

Worst aspects? Nothing, all great!

The hotel offers great value for money with its affordable prices and attention to detail. The location is fantastic, being so close to the beautiful West Lake and within easy reach of the subway. The service provided by the staff is excellent, with the receptionists being particularly helpful and caring. The basic amenities in the rooms are satisfactory and some even offer nice views. Additionally, the breakfast provided is a satisfying start to the day.

The cleaning could be improved.

This hotel offers great value for money with its comfortable rooms and convenient location near the beautiful west lake area. The staff is friendly and the basic amenities provided are satisfactory.

Minor improvements could be made in terms of breakfast options.

The hotel was perfect for our romantic getaway. The beds were comfortable, and the shower was amazing. The staff was friendly and accommodating, even though they spoke limited English. We enjoyed the convenience of having a supermarket across the road, a convenience store next door, and a German restaurant within walking distance. Plus, being only a short walk from the West Lake area and a 10-minute walk from the subway station made it easy to get around.

The hotel had some cons that were not ideal for a peaceful trip. The noise from the construction work going on in the building started early in the morning, which was quite frustrating.

The value for money at this hotel was excellent, with comfortable beds and a very accommodating shower. The location was convenient, with easy access to the West Lake area by foot or bus. The staff, despite limited English, were friendly and did their best to assist us. Additionally, there were plenty of amenities nearby, including a supermarket, convenience store, McDonald's, and a coffee bar. Renting a bicycle was also a breeze, with Mobikes available right in front of the hotel.

While the breakfast had a decent selection of items, there is room for improvement in terms of variety and quality.

The hotel had a good location, with lots of restaurants and shops around. We also appreciated the free coffee and cookies they offered in the lobby. the room was well-equipped with all the necessary amenities we needed, such as a comfortable bed and a clean bathroom.

the staff was not very helpful and we had trouble communicating with them due to the language barrier.

This hotel is a great value for the price. It is conveniently located near restaurants, supermarkets, and even a hot pot chain on the fifth floor. The staff, although their English skills are limited, are very friendly and try their best to assist with the help of translator apps. The rooms are clean, comfortable, and have nice views. Additionally, the hotel offers basic amenities like a washing machine and dryer for guests to use.

All in all, everything was satisfactory.